HRM For Tourism Board Question Paper 2023

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TRIBHUVAN UNIVERSITY
FACULTY OF MANAGEMENT
Office of the Dean
March - April 2023
Full Marks:60 Pass Marks:30 Time:3 Hrs.
TTM 331:
HRM For Tourism

Candidates are required to give their answers in their own words as for as practicable.
The figures in the margin indicate full marks

Long Answer Questions
Section "A"

Brief Answer Questions:

[10 × 1 = 10]
1.

Mention a characteristics of workforce diversity.

2.

Define the term tele-working.

3.

Show the relationship between reward and motivation.

4.

State two reasons of using 360 degree feedback in an organization.

5.

State the elements of wage determination.

6.

State two elements of typical orientation program.

7.

List out any two major benefits designed by tourism and hospitality industry towards employees.

8.

What do you mean by Halo effect in the performance evaluation?

9.

Write the role of unions in pay decision in an organization.

10.

State the criteria of evaluating the healthy environment in an organization.

Section "B"

Short Answer Questions:

[6 × 5 = 30]
11.

Briefly explain the process of HR planning in an organization.

12.

How do the organizations establish the pay rate? Also explain the administration of pay rates in tourism and hospitality industry.

13.

Explain how hospitality industry can create a safe working environment.

14.

How do you orient the employees in different levels? Illustrate the detail program for orienting new comers; ticketing officer and marketing executives, in tourism industry.

15.

Explain the ERG theory of motivation in an organization.

16.

Define performance appraisal. Is it necessary for appraising employee's performance in a Tourism and hospitality industry? Explain.

Section "C"

Comprehensive Answer Questions:

[2 × 10 = 20]
17.

HR managers need to play major role for smooth functioning. In the light of above issue explain scope and role of Human Resource Management in Tourism and Hospitality industry.

18.

Strategic plan provides guideline for the formulation of HR plan. Explain the statement relating to strategic plan, HR plan and HR environment.